Apple Mistakenly Tells Customers Their iPhone Trade-Ins Are 'Canceled' [Updated]
Apple today sent an email to some iPhone Upgrade Program members to inform them that their previously-completed iPhone trade-in has been "canceled," but the email was almost certainly sent in error based on the circumstances.
Apple told customers it never received their iPhone, even though they sent it in months ago. In many cases, the customers physically handed their iPhones to an Apple Store employee in person, so there is no possible way they could be at fault.
"Because you didn't trade in your iPhone, we are unable to complete the trade-in process," the email says, according to a screenshot shared with us by reader Quinn Everett. "The associated loan on this iPhone will resume."
Everett and others said the Apple Store app also shows their iPhone's trade-in status has changed to "canceled," suggesting that Apple's email is legitimate. The email has been widely shared across the MacRumors Forums, Reddit, and X, with many customers receiving it in the early hours of Thursday morning in the United States.
Many customers who received the email completed their iPhone trade-in last September, when the iPhone 15 series launched, so the delayed timing of the email suggests that it was sent as a result of a system glitch. Apple did not immediately respond to our request for comment, but we will update this story if we receive an explanation.
Update — 10:35 a.m. Pacific Time: We have confirmed that this email was sent erroneously and that customers who received it do not need to take any action.
Update — 11:51 a.m. Pacific Time: Apple has now sent a follow-up email to affected customers that says to "please disregard the previous email we sent."
Popular Stories
When introducing the new M4 iPad Pro models, Apple showed a video of a hydraulic press crushing all manner of creative tools, including musical instruments, electronic equipment, arcade games, paint and brushes, computers, cameras, and more, with the aim of demonstrating how the iPad represents all of the tools condensed into a single device. The ad was a play on the popular hydraulic press...
At its Spring Update event, OpenAI announced that it will be releasing a desktop app for the Mac, as seen in the screenshot below. The app will be rolling out to ChatGPT Plus subscribers starting today, ahead of a wider launch "in the coming weeks." "With a simple keyboard shortcut (Option + Space), you can instantly ask ChatGPT a question," OpenAI's press release says. In addition, Voice...
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models concurrently, which is why we sometimes get rumored feature leaks so far ahead of launch. The iPhone 17 series is no different, and already we have some idea of what to expect from Apple's 2025 smartphone lineup. If you plan to skip...
Apple today released iOS 17.5 and iPadOS 17.5, major updates to the iOS 17 and iPadOS 17 operating system updates that came out last September. The 17.5 updates come more than two months after the launch of iOS 17.4 and iPadOS 17.4. iOS 17.5 and iPadOS 17.5 can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. In the European Union, ...
Apple today released tvOS 17.5, the fifth update update to the tvOS 17 operating system that came out last September. tvOS 17.5 comes two months after the release of tvOS 17.4. tvOS 17.5 can be downloaded using the Settings app on the Apple TV. Go to System > Software Update to get the new software. Apple TV owners who have automatic software updates activated will be upgraded to ...
Apple today released macOS Sonoma 14.5, the fifth update to the macOS Sonoma operating system that launched last September. macOS Sonoma 14.5 comes more than two months after the launch of macOS Sonoma 14.4. The macOS Sonoma 14.5 update can be downloaded for free on all eligible Macs using the Software Update section of System Settings. There's also a macOS 13.6.7...
Top Rated Comments
Guess I'll not be needing coffee to get going this morning. Thanks Apple!
This also could very well have signaled that one's Apple account had been hacked and someone had figured out a scam involving fake trade-ins.
So alarm is justified, IHMO.